Delivery Questions — Answered
When do you deliver fresh fish?
We deliver Wednesday to Saturday — Perfect for a mid-week treat or a glorious Friday feast. Orders arrive with you before 1pm on your chosen delivery day.
What are your order cut-off times?
To get your fish out to you as fast as possible, we need your order in by 5pm the day before dispatch:
| Order by | Delivery day |
|---|---|
| Monday 5pm | Wednesday |
| Tuesday 5pm | Thursday |
| Wednesday 5pm | Friday |
| Thursday 5pm | Saturday |
Missed the cut-off? No worries — your order simply rolls to the next available delivery day. If you want to call us on 07414591557 we will be delighted to help and get the fish next day if at all possible we love a challenge!
Why no deliveries on Sunday, Monday, or Tuesday?
Fresh fish means fresh fish! — We don't dispatch on Sundays or Mondays because well simply the fishermen are not out Saturday and Sunday so there is no fresh fish to be had .And we can't guarantee the freshness of a chilled delivery sitting over a non-working weekend. We'd rather wait and send it perfectly than rush and disappoint. Old-fashioned values and all that.
How much does delivery cost?
Free delivery on all orders over £100, under £100 A small delivery charge applies — because insulated boxes, gel packs and premium packaging don't grow on trees (or swim in the sea, for that matter).
How is my fish packaged for delivery?
We take packaging seriously — your fish arrives in:
- Insulated box liners inside sturdy outer shipping boxes.
- Chilled gel packs to maintain the perfect temperature in transit.
- Water-resistant, leak-proof boxes so nothing escapes. (We're looking at you, crab.)
- Premium insulated foam liners for larger or more delicate orders.
Everything is flat-packed & lightweight, designed to keep your catch in peak condition from our hands to your kitchen.
Will my fish still be fresh when it arrives?
Yes, Absolutely. We pack every order carefully with chilled gel packs and insulated liners. Your fish is dispatched for next-day delivery and arrives before 1pm, so it's been out of our chill for the shortest possible time. If fresh fish isn't available on a particular day, we'll let you know and won't substitute without telling you first.
Do you deliver fresh fish to London?
Yes! We deliver fresh fish and seafood across the whole of the UK — London included. Order by the cut-off time above and your fish will be with you before 1pm on your chosen delivery day (Wednesday to Saturday).
Can I collect my order in person?
Of course — we're a proper fishmonger with a proper shop in Chepstow, South Wales. Click & Collect is available if you'd rather pop in and say hello. We don't bite. The lobster might.
Can I pre-order fresh fish for a future delivery date?
Yes — we accept pre-orders. Just place your order and select your preferred delivery date. We need a minimum of 2 days' notice, so plan ahead and your fish will be waiting for you.
What if something goes wrong with my order?
Get in touch — we're real people and we genuinely care. Call us on 07414 591 557 or email catchus@fabulousfish.co.uk and we'll sort it out. Our full refunds policy is here.
How can we help you?
We want to help you find an answer to your question. If you need any help, but couldn't see it here please call us on 07414591557 or email us catchus@fabulousfish.co.uk and we will certainly help where we can.
Our delivery service works by following the steps below:
- At the checkout select Shipping address or leave 'Same as Billing'.
- Choose your Shipment method.
- Choose your desired Delivery or Collection date. If you change your delivery/collection date your shipping information will be updated.
- Enter any notes or special requests re order and delivery.
Complete your order and your Fabulous Fish will be on its way.
Here at Fabulous Fish we send everything as next-day delivery. Our shop is very busy, so to ensure a perfect service, we deliver on a Wednesday,Thursday Friday and Saturday. However, we cannot guarantee this delivery date as this is reliant on the courier.
99.8% of our deliveries make it on time, however there are very rare occasions where your order might arrive the following day.
All our seafood is packed to stay fresh and cold in transit for up to 72 hours. This means that on the rare occasions a delivery is delayed the contents would still be protected.
We cannot provide refunds or replacements for delayed deliveries unless the quality of the product has been compromised. The maximum amount of time an order would be delayed is 24 hours.
| Delivery Days | Cost (per box - upto 10 kg ) | Remote Areas* | Northern Ireland |
|---|---|---|---|
| UK Mainland (Thur - Fri) | £14.95 | Delivery not Available | Delivery not Available |
| UK Mainland by 12 noon (Thur - Fri) | £14.95 | Delivery not Available | Delivery not Available |
| UK Mainland (Sat) | £20.95 | Delivery not Available | Delivery not Available |
*See 'Where do you deliver' for a full list of postcodes.
The Following postcodes are subject to a £0.90 Congestion Charge surcharge by our courier partner EC1, EC2, EC3, EC4, SE1, SW1, W1, WC1, WC2
Our courier operates overnight for your next day delivery. Fresh seafood ordered will be delivered to your door on the day you have chosen on the checkout page - home delivery within 48 hours across the UK.
Some Scottish postcodes are subject to a two day delivery service. Please contact us for clarification.
We are partnered with ParcelForce for your deliveries and your delivery should take place between 0800 - 2000hrs.
You can order any time you want for delivery on the day after you order or the desired delivery date. For example if you order Monday your nearest delivery day would be Thursday.
No Fish delivered on Monday, Tuesday and Wednesday.
| Order Day | Earliest Delivery Day |
|---|---|
| Monday before 5 pm | Wednesday |
| Tuesday before 5pm | Thursday |
| Wednesday before 5pm | Friday |
| Thursday before 5pm | Saturday |
| Friday before 5pm | Wednesday |
| Saturday and Sunday | Wednesday |
Please note that during busy periods or calendar events, we reserve the right to close our delivery slots early.
Yes, as long as your order is placed before Thursday. These slots may be subject to limited availability.
No.
Your seafood is bagged and ready to cook on delivery. All your fish will be vacuum-packed and ready for freezer, or if keeping fresh use within 3 days. The shelf life is around 6 months.
To ensure your fish remains in prime condition, it is first carefully packaged. We then place it into an insulated polystyrene box, enclosed within a cardboard box. The fish is surrounded by chilled gel packs to maintain its coolness and perfect quality.
If we have had to substitute any items with a frozen alternative, we will include a note informing you of which items this has affected.
Disposing of Boxes & Ice Packs
Cardboard Box
Remove the foil lining from the cardboard box and put into the general waste. The box can then be recycled. Alternatively, the foil can be re-used for things such as insulation.
Ice Packs
The ice packs within your order contain a food safe gel which can be easily disposed of by cutting the edge off the pack and pouring into the sink. The pack can then be disposed of in your general waste. If preferred, you can dispose of the full ice pack in general waste. Alternatively, these are great to re-use. Just pop them into your freezer and use when required!
All products shipped Frozen should be used on day of arrival.
Best Method - In the fridge on kitchen towel
Remove the packaging, place the fillet on a suitable plate with a couple of sheets of kitchen towel underneath, cover with cling film and leave in the fridge for 12-24 hours until fully defrosted. This method protects the fish, draws away any excess moisture from the flesh and ensures the quality.
In the fridge in vac pack
You can also defrost the fish in its packaging with fair results. In this case cut off just one corner of the pack and position it so that the water can drip out of the hole you’ve just made into a bowl.
Under a cold tap
If you are in a hurry, keep the fish in its packaging and run it under COLD (never warm!) water. It’s important to leave the packaging on and check there are no holes. If the water comes into direct contact with the flesh it will rinse out quality and flavour.
In Microwave
Remove all packaging, use the defrost function and proceed very cautiously, inspecting after every, say, 60 seconds.. Be very careful not to start cooking the fish.
The Fabulous Fish Company's deliveries are made by its courier partners (up to 2 working days).
We will deliver our products in specially designed cardboard boxes to anywhere in the mainland UK. The selected courier collects the completed orders from The Fabulous Fish Company and delivers them directly to your door. Customers can give additional delivery instructions for their order online at the time of purchase. Deliveries are attempted at least once on the day of delivery. The selected courier may deliver the package to a neighbouring house either two doors up or down from the delivery address. Full instructions for collection are posted on the instruction card at the delivery address. If it is not possible to deliver the package on the day of delivery the courier company will return the package to the local depot and attempt to deliver on the next working day. Thereafter parcels must be collected from the local delivery depot. If not collected parcels are returned to The Fabulous Fish Company.
The Fabulous Fish Company delivers seafood to all UK postal codes with the following exceptions – The Highlands and islands of Scotland - postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, AB31, AB33-38, AB45, AB52-56, FK17-21. Northern Ireland, Isle of Wight, Isle of Man, Isles of Scilly.
Unfortunately we cannot deliver to The Channel Islands, the Republic of Ireland or mainland Europe.
You can select your delivery date up to 8 weeks in advance
If something isn't quite right, or you are not happy in any way then we will make it our priority to rectify the situation.
Please call us on 07414591557 or email us catchus@fabulousfish.co.uk and we will certainly help where we can.
